![]() ![]() “There is a problem with the iPad (iPhone) that requires it to be updated or restored.”.You should see one of these “recovery mode” alerts.Continue holding these force restart buttons until you see the image showing you to connect to iTunes on-screen this also causes the iPhone to turn on.Keep holding them until you see the recovery mode screen On an iPhone 6s and earlier, iPad with Home Button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time.On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time.Then, press and hold the Side button until you see the recovery mode screen Press and immediately release the Volume Down button. On an iPhone X Series, iPad with no Home Button, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button.Note: Make sure that you are using the latest version of iTunes before attempting this.Disconnect your device (iPhone, iPad, or iPod touch), but leave the USB cable connected to your computer.If you did not previously sync your iPhone/iPad with iTunes You need to force the phone into recovery mode and restore it as a new device to remove the passcode. If iTunes prompts you to enter the passcode when you connect to your computer (*), or if the above does not work, try the following option. Look at the date and size of each backup and pick the most relevant one When you reach the Set-Up screen while restoring, tap Restore from iTunes backup. ![]() ![]()
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